Our Warranty and After-Sales Support
Every TZFIT machine ships with a 10-year frame warranty, a 1-year warranty on moving parts, cables and upholstery, and 10 years of spare parts supply. Warranty claims get a reply within 1 hour, and parts that fail inside the warranty period are sent free of charge.
Warranty Periods
| Component | Warranty period |
|---|---|
| Frame and welds | 10 years |
| Moving parts (pulleys, bearings, guide rods, weight stacks, adjustment mechanisms) | 1 year |
| Cables | 1 year |
| Upholstery (seat and back pads) | 1 year |
Warranty periods start from the date the goods are picked up from our factory. The warranty applies to all TZFIT strength and cardio equipment used indoors in a commercial or home gym; small accessories are excluded.
What the Warranty Covers
We repair or replace any part that fails because of a defect in material or workmanship under normal use. Within the warranty period, replacement parts, including wear parts such as cables, grips and pads, are shipped to you at no cost. Replacement parts carry the remaining warranty of the original part.
The warranty covers parts only. On-site labor for fitting a replacement part is arranged by the buyer; we supply the drawings and video instructions needed to do it.
What the Warranty Does Not Cover
The warranty does not apply to:
- Damage from improper assembly, installation or storage, or from not following the assembly manual
- Misuse, overloading beyond the stated max user weight, accidents or neglect
- Modification, or repair with parts not supplied by TZFIT
- Lack of routine maintenance (bolt checks, cable inspection, lubrication of guide rods)
- Normal wear and cosmetic changes: scratches, fading or chipping of paint and powder coating, wear to grips, rubber feet and decals
- Damage during shipping, handling or storage after the goods leave our factory
- Equipment placed outdoors or in damp, unventilated spaces
The warranty is valid for the original buyer only and is not transferable. Please keep the packing list or invoice as proof of purchase.
Transit Damage and Cosmetic Defects
Check every machine on arrival. Report transit damage or cosmetic defects, with photos, within 7 days of receipt so we can file the claim with the carrier or ship replacement parts. Reports after that period are handled as normal warranty claims, which exclude transit damage.
How to Make a Claim
Send the machine model number, a short description of the fault and a photo or video to your TZFIT sales contact or through https://tzfit.com/contact/. We reply within 1 hour during working hours, confirm the part needed and ship it or arrange a repair solution. We may ask you to return the faulty part for inspection.
Spare Parts and After-Sales Support
Beyond the warranty, we keep spare parts in stock for every model for 10 years from the date of purchase, so a gym that opens on TZFIT equipment can keep it running for its full service life. After the warranty period, parts and shipping are charged at cost.
Every order, from a single machine to a full gym fit-out, comes with assembly drawings, installation videos and layout support. Max user weight, lead time and warranty terms are listed on each product page.